Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.
An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call-back, e-mail and perhaps other media.
SBIT W.L.L IVR (interactive voice response) solution enables marketing and sales teams to create your own professional applications in minutes – no IT programmers needed.
It works with any phone system. This solution is ideal for qualifying and routing callers, conducting surveys, answering routine questions, assisting callers, and much more.
You can create unique flows for the IVR to transfer the calls to a specific agent, queue, or department as per the user input, time settings, or any other specifics.
Analyse IVR metrics like first-call resolution, response time, misroute calls, and others to understand the behaviour and issues of the customers.
User-friendly IVR dashboard enables all actions from a single interface with much ease and agility. Manage, report, and monitor IVR campaigns within few clicks.
Extend your phone menu through our multi-level IVR solutions. Customers can select from a variety of options and based on their selection they are prompted to choose further.
Get email notifications for every conversation answered on IVR for your business. With our IVR, you can also send notifications to your customers as well after each interaction.
Greet customers with pre-recorded messages and add a professional touch irrespective the size of your business. The welcome greeting can be the standard or customized message.
Fill-up boring waiting time with the soothing music while your customers are on hold either in a queue or being transferred to another department. Use promotions and advertisements as good alternatives to music on hold.
Record every incoming and outgoing call and save them in HD format. It provides a pool of information for training, quality checking, issue resolution, and help in making better business decisions.
Our IVR Solution replaces the need of receptionist in a business with an automatic system which receives, route and processes countless numbers of calls with precision.
IVR Numbers are being used to market the products and services by presenting promotional offers and discounts to the potential customers. Whenever a customer calls at such a promotional number, our IVR solution serves the best possible options to make the sale.
IVR has made it possible for organizations to follow up with multiple customers via automated survey and record their responses without much hassle.
IVR system allows automating such tasks that do not require human intelligence. It automatically retrieves information from database to resolve simple queries like telling the balance of the account.
Stay ahead in the competition with hosted IVR services for remote access on any device.
Get quick resolution to query and issues round the clock over the call, chat, or email
Make better business decisions with real-time analytics and reports of IVR data
Avail budget-friendly subscription plans or get the freedom to pay-as-you-go
