Interactive Voice Response​

Advanced Customizable IVR System To Improve Business Communications​

We Are Beyond

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. 

An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call-back, e-mail and perhaps other media.

SBIT W.L.L IVR (interactive voice response) solution enables marketing and sales teams to create your own professional applications in minutes – no IT programmers needed. 

It works with any phone system. This solution is ideal for qualifying and routing callers, conducting surveys, answering routine questions, assisting callers, and much more.

Feature-Rich IVR System For Your Every Need​

Call Routing

You can create unique flows for the IVR to transfer the calls to a specific agent, queue, or department as per the user input, time settings, or any other specifics.

Call Analytics

Analyse IVR metrics like first-call resolution, response time, misroute calls, and others to understand the behaviour and issues of the customers.

Intuitive IVR Dashboard

User-friendly IVR dashboard enables all actions from a single interface with much ease and agility. Manage, report, and monitor IVR campaigns within few clicks.

Multi-Level IVR

Extend your phone menu through our multi-level IVR solutions. Customers can select from a variety of options and based on their selection they are prompted to choose further.

Email Notifications

Get email notifications for every conversation answered on IVR for your business. With our IVR, you can also send notifications to your customers as well after each interaction.

Welcome Message

Greet customers with pre-recorded messages and add a professional touch irrespective the size of your business. The welcome greeting can be the standard or customized message.

Music On Hold

Fill-up boring waiting time with the soothing music while your customers are on hold either in a queue or being transferred to another department. Use promotions and advertisements as good alternatives to music on hold.

Call Recording

Record every incoming and outgoing call and save them in HD format. It provides a pool of information for training, quality checking, issue resolution, and help in making better business decisions.

How Inbound Call Centers Are Benefitting Various Industries?

Automated reception

Our IVR Solution replaces the need of receptionist in a business with an automatic system which receives, route and processes countless numbers of calls with precision.

Promotional Offers and Discounts

IVR Numbers are being used to market the products and services by presenting promotional offers and discounts to the potential customers. Whenever a customer calls at such a promotional number, our IVR solution serves the best possible options to make the sale.

Survey and Feedback

IVR has made it possible for organizations to follow up with multiple customers via automated survey and record their responses without much hassle.

Balance Check and Enquiry

IVR system allows automating such tasks that do not require human intelligence. It automatically retrieves information from database to resolve simple queries like telling the balance of the account.

Why Choose SBIT W.L.L ?

Cloud Hosting

Stay ahead in the competition with hosted IVR services for remote access on any device.

24x7 Support

Get quick resolution to query and issues round the clock over the call, chat, or email

Instant Analytics

Make better business decisions with real-time analytics and reports of IVR data


Avail budget-friendly subscription plans or get the freedom to pay-as-you-go

let's grow business together

Yes, we can do it !

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